The international standard ISO 9001 describes how organisations, businesses, and factories should manage their quality. The ISO certification suggests that the products or services produced and provided fully satisfy client expectations. The most recent ISO 9001 version is 9001: 2015. The use of ISO paves the ideal way of confirming that the goods so produced or services being provided are fully in compliance with the international standards laid down in this world of fierce competition where all companies are deemed to provide the best and optimum services and products to the end-user.
The main benefit of ISO 9001:2015 is that it is a tool that is extremely helpful in enhancing the organization’s reputation and competitiveness, providing complete customer satisfaction and customer loyalty to the company. The major goal of establishing standards is to make it easier for enterprises to satisfy legal requirements for the product while achieving excellence in delivery, service, and satisfaction. It has been noted that standards help to improve the overall organization’s performance and efficiency. More than 180 million organisations throughout the world have adopted ISO. In the current environment, ISO 9001 has developed into a useful tool for any Organization. We are all aware that the Indian government has established this requirement.